Need further help with Journey app or syncing scale? Contact your local Profile Team or our helpdesk at support.profileplan.net.
Common Smart Scale FAQ's
Q: How many users does the new scale support?
A: Because the new scale uploads the data directly to the users account on the Profile Journey App at the time of the weigh-in, the scale can support unlimited users.
Q: Does the scale have to be paired to the phone via Bluetooth in order to work?
A: No, it doesn’t have to be paired but the user’s device does need to have Bluetooth enabled. When the user selects the scale icon within the Profile Journey App, it communicates directly with the scale via Bluetooth and uploads the data. So the user does not have to pair the device with the scale like they typically would with a Bluetooth device, like a speaker.
Q: Does all of the same data get uploaded just like the old scale?
A: Yes, all of the same data will be in the member’s account just like before
Q: What do I do if I can’t sync my scale to my device?
A: First, verify that the scale has good batteries and that you’ve followed all of the steps correctly in the Setup Guide. If that doesn’t work, contact your Coach or local store for support. If your store can’t help you they will assist you in escalating the issue to the next level of support.
Q: Do I need to be barefoot when stepping on the scale?
A: Yes, for all of the measurements to work properly the user needs to be barefoot when stepping on the scale.
Q: Can I put my scale on the carpet?
A: For the best results the scale should be placed on a flat solid surface.
Q: The data does not appear to match the old scale?
A: The way this scale calculates some of the measurements is slightly different, so if you used the previous Profile scale and then transition to the Bluetooth scale, the measurements may be slightly different.